Frequently Asked Questions

Our Products

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Do your products work?
Yes, all of our products work very well.
Do your products work on everyone?
Yes, they are effective on everyone, regardless of skin colour, age or what they wish to correct. 
Do Scarfix, ScarFix I.T.S. and ScarRedux work on all scars?
Yes, they are designed to gradually diminish the appearance of unsightly scars from surgical procedures, injuries, burns, tattoo removal, laser treatment, dermabrasion, acid burns and cystic acne, as well as hypertrophic scars and keloids.
Do your products work on very old scars (ScarFix, ScarFix I.T.S. and ScarRedux), on a neck or bustline showing the ravages of time (VoluBreast) and even on very old stretch marks (StretchRedux)?
Yes, all of our products are very effective, regardless of the age of the blemish. Only, the treatment periods may be longer for older blemishes.
How are your products effective on everyone?
All of our products contain patented active ingredients. All of these ingredients had to demonstrate their efficiency scientifically during ‘in vivo’ and ‘in vitro’ testing.
Are mass market products, which cost less, just as effective?
All of these products, barring any exceptions, do not offer patented ingredients and serious scientific evidence of their efficiency. Generally, these products are effective moisturizers. They soften the skin, creating the momentary impression that the epidermis’ appearance has improved.
How long before I see an improvement with your products?
All of our products gradually improve the appearance of the dermis. Improvements can be seen after a few days, although this occurs at different speeds, depending on the individual. Our products show a marked improvement for all users after several weeks (between 4 and 8 weeks). With ScarFix Gel, the redness of certain scars may diminish in the first few days of use.
Why do all of your products take so long before a very marked improvement is seen?
We pride ourselves on answering honestly and giving realistic expectations. All of our products are based on the same biological and scientific process, namely, cell renewal, which takes time. 
Why do improvement times differ from person to person?
Our customers do not all have the same age, the same gender, the same state of health, the same genetics, the same thickness of adipose tissue, among many other criteria. Consequently, not everyone sees results in the same timeframe.
Are there quicker processes or techniques for people who want their scars removed gradually?
All of the different techniques used to gradually remove scars are based on the same process: cell renewal. Therefore, no techniques or processes can claim to get conclusive results in a shorter timeframe.
Why do you say that your process is less invasive and therefore less painful?
All of the competing techniques and processes (laser, dermabrasion, acid peels, etc.) are significantly more invasive than ours. “Sanding” the skin, by any means, automatically produces a burning sensation that must be soothed with a salve. In this specific regard, our product offers a very clear advantage. Because it is much less invasive, it does not cause any burning sensations. Imagine a patient who has just undergone open-heart surgery, with all of the pain and discomfort that involves. It is logical that this person will eventually opt for a non-invasive procedure.
Can the other, more invasive treatments produce better results?
No. All give similar results after the same time period. Once again, all of the different techniques and procedures are based on the same process: cell renewal. This is a biological process that no one can claim to hasten or improve. 
Are other skin repair processes less expensive?
No, absolutely not. The cost of a ScarFix I.T.S. kit is approximately $100. Normally one kit is sufficient for the vast majority of our customers.

To compare: One year of treatment will take roughly three ScarFix I.T.S. kits, for a total cost of around $300. Laser treatment is effective and takes about the same amount of time as Scarfix I.T.S. and/or ScarRedux I.T.S. However, the process is much more costly and painful. The average cost for one year of laser treatments is over $1,000 ($100 to $150 per session).

Microdermabrasion will smooth the surface of the scar, but cannot make it go away. This treatment requires several sessions and can be costly, over $1,000 ($100 to $150 per session).

It is also possible to treat scars by injecting them with steroids. However, this is a long and very painful process.
AHA, glycolic acid and vitamin A are more or less aggressive exfoliation techniques. They can yield good results when overseen by a medical professional. However, treatments can be lengthy and uncomfortable, due to the burning sensation and unsightly appearance of the skin.

You have a product (your famous ScarFix Gel) that will gradually diminish the appearance of scars, is that correct?
Yes, our ScarFix Gel (or Scar Redux) is extremely effective!
Can the ScarFix Gel be used with silicone sheets?
Yes, absolutely! Silicone sheets with high occlusivity contribute to the cell renewal process, helping to reduce the appearance of scars. We use the highest quality, medical-grade silicone (polyurethane) on the market. This film was tested for its softness, flexibility and effectiveness at diminishing scars, hypertrophic scars, keloids and more. Thanks to the technology behind these silicone sheets, they can be used in hospital burn units and by cosmetic surgeons.
What is ScarFix I.T.S.?
Scarfix I.T.S. is a dermo-repairing system that can gradually diminish the appearance of scars. It is comprised of two products: ScarFix gel and OccluGel. OccluGel uses a worldwide-patented innovative technology (GB1120724.8). ScarFix gel and OcluGel are designed to work in tandem. Scarfix I.T.S. is non-invasive and easy to use! 
What is OccluGel?
Scarfix OccluGel is a superior alternative to silicone sheets. Easier to use, it adapts to all scar shapes, provides greater occlusivity (impermeability to oxygen) and is more hygienic.

Due to the patented use of pullulan, Scarfix OccluGel offers much greater occlusivity than silicone sheets or silicone gel. In the Scarfix I.T.S. kit, Scarfix OccluGel comes in a vacuum pump bottle that guarantees a sanitized product every time you use it. 

What can the ScarFix.I.T.S. system do?
Scarfix I.T.S. is a dermo-repairing system designed to gradually diminish the appearance of unsightly scars from surgical procedures, injuries, burns, tattoo removal, laser treatment, dermabrasion, acid burns, cystic acne or other. Scarfix I.T.S. also treats hypertrophic scars and keloids. 
Can I get samples of your products?
Unfortunately not. Only doctors receive samples. 

 

Billing and Methods of Payment

What methods of payment do you accept?
We currently accept payment by Visa credit and debit cards, MasterCard credit and debit cards, Discover credit card, Union Pay, JCB and Diners Club. You can also pay via your Paypal account. 
What currency can I use and how will my purchase be billed?
All prices are listed in U.S. dollars (USD) for all of our members and customers. You will then be billed in the currency of your country of residence by your credit or debit card company. This will be reflected on your credit or debit card statement. 
Are transactions on your site secure?
Protecting your credit or debit card information is extremely important to us at Skin Repair Solution. We use the Secure Socket Layer (SSL) technology to protect your debit or credit card information when it is being transmitted to us. SSL is a highly advanced data-encryption technology that protects data being sent from your computer to our site’s servers. As an additional layer of security, we do not keep your credit or debit card information on our servers once the transaction is complete. 
Will my personal information be sold or rented out?
Skin Repair Solution appreciates its members and respects their private lives. We only collect your information to fill your order, improve your shopping experience, and inform you about our products, services, contests and promotions. Rest assured that we will not sell or rent out your information to any third party. All promotional e-mails we send include a simple unsubscribe option should you wish to stop receiving e-mails from us. 

 

Shipping

Where do you ship from?
We ship orders from our warehouse in Montréal, Canada. 
Do you ship internationally?
We ship by mail (Canada Post) to most countries internationally, if you have a physical address that is recognized in your country. 
What are your shipping rates?
The basic rate charged by Canada Post is $8.95 USD or more, depending on quantity, weight and delivery address. When ordering, you will be able to see the total shipping cost prior to billing.
How long until I receive my order?
Preparing and packing your order takes 2-3 business days.

  • In Canada, shipping will take approximately 4-7 business days.
  • In the United States, shipping will take approximately 5-12 business days.
  • Internationally, shipping will take approximately 15-25 business days.

All shipping times are approximate, as processing times at customs may differ in each country.

 

Return and Exchange Policy

What is your return policy?
We only accept the return of products that were damaged during shipping, if they are returned within 5 business days, and lost orders. All returns require approval and a Return Authorization Number (RAN). After receiving the returned product, we will exchange it for the same product. S.R. Innovative Products will cover the shipping and handling costs.

For product returns: Contact the customer service department to obtain your Return Authorization Number (RAN) via our contact page or by fax at 514-352-6638.

For all other information: contact the customer service department via our contact page or by fax at 514-352-6638. Lost orders will be replaced, not refunded, within 45 days. View our complete returns and exchange policy.